One of the things about customer service, from the customer’s point of view, is that in this day and age, well you just may think that there should be more of it out there. Before I was self employed, hiding away making paintings no longer having the daily exposure to that world, I held many jobs where we were actually graded on our customer service skills. In many businesses today, you can stand there waiting for a while, for the clerks or the salespeople to finish their cell phone calls. I was thinking of this after I went to visit my Grandmother in her home town. We had just been to find her new shades for her windows at Next Day Blinds. Rockville is the city where my Grandmother is living, and it is a city that is steeped in the rich heritage and history not only of the state of Maryland, but of the entire country. And for good, and for worse it shows in the buildings and in the architecture.
Some of them are beautiful, and some, like my Grandmother’s house, are in need of repairs. So she and I set out to update her house while I was staying with her. First we worked on the garden and repaired the fences. Then we moved inside and cleared out some of her old furniture and got rid of all the clutter. We re-tiled her kitchen, refinished the floor, and painted the walls fresh. Now it was time to take care of her thirty year old drapes. We didn’t know where to begin, we wanted something modern, but not outrageous. Her next door neighbor suggested Next Day Blinds. Rockville has many tight knit communities and everyone watches out for each other, so we knew that his suggestion was most likely a great one. But we really had no idea, as the salespeople were so accommodating, and were actually interested in our project. We found exactly what we were looking for, and a bit of conversation along the way as well. It makes sense that neighbors are suggesting this company to their friends. I plan to do the same.
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