Malaysia state of the art communication grids out shine that of the United States and Europe. In 1999, the industry has been undergoing tremendous change, deregulation, upcoming competition and a demanding and well educated customer. The demand for traditional telecommunications services revenue began to flatten as a customers in Asia Pacific were transitioning to Internet-based services, including data, voice and business services. Telekom Malaysia responded to these changing customer demands and competitive threats by introducing a comprehensive package of communications services to the rapidly expanding small and medium-sized enterprise markets. This offering in which includes Internet access and very affordable, user friendly small business services as in fax and email, will supplement and will eventually replace the old worn standard telephone services. This results in service of COIN iOffice, a unique new service offering which Singapore Luxury Hotels, the demanding ever intelligent customer and SME’s Internet portal of services with which they can subscribe and successfully transition from just a telephone company to a first class communications service provider bring in the new age of communication reaching out to all communities with easy access and an efficiency that the entire world will enjoy.
Singapore has become the world’s most wired nation with an enviable household broadband penetration of 99.9%. It speaks volumes about the republic’s competitiveness. The high penetration to the republic’s small size is attributed to it’s success, but do not dismiss the political will and effective execution that has brought Singapore to a new level. Back in 1999, Malaysia was at par with South Korea and Taiwan in terms of broadband penetration rates. But, today, they have steadily forged ahead of these countries and by opening up it market to bring in communications technology experts and to educated it’s people to be the next-generation of highly skilled communications specialist and will create the country’s economic prosperity.
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